FAQ - Frequently Asked Questions
I. Buyer
How do I buy a product?
Buyers can pay via crypto or bank transfer.
Crypto: deposit to the designated personal wallet; once the on-chain transaction is confirmed, the balance updates
automatically.
Bank: transfer according to the provided details; the system reconciles and updates the balance after payment is
confirmed.
What does non-duplicate email/account mean?
The system ensures items have not been sold before, using duplicate checks and a Zero Duplicate badge.
How do I top up?
Crypto: choose Top up, select the coin, then send to your personal wallet. Supports USDT, USDC, BTC, ETH, BNB, TRX,
etc.
Bank: choose Top up, select bank transfer, then send with the correct transfer note/code for automatic confirmation.
Can I request a refund?
Yes. Each order is protected by a 3-day escrow period for complaints or disputes.
My top-up hasn't arrived?
Crypto: could be wrong chain/token or network congestion. If it still hasn't updated after a few minutes, send the TXID
for support.
Bank: could be after-hours transfer, wrong note, or pending reconciliation. Contact support with a transfer screenshot.
What if I send to the wrong address?
Crypto: blockchain transactions are irreversible; wrong chain/address usually means permanent loss.
Bank: the system only helps with reconciliation; refunds aren't guaranteed for incorrect transfers.
Do I need a middleman?
No. The system works as integrated escrow, holding funds for 3 days before releasing to the seller.
II. Seller
How do I register as a seller?
Log in, register as Seller, fill required info, then wait for approval.
How do I create a shop?
Go to Shop Management, create a new shop, then upload product descriptions, images, and files.
How do I optimize my shop?
Use high-quality images, clear titles, detailed descriptions, stable products, and fast support. Rankings update weekly.
How do I get to the top listing?
It depends on sales, customer ratings, trust score, and dispute rate.
How is income processed?
After an order is completed, funds stay Pending for 3 days (escrow). After that, the seller can withdraw via:
- Crypto: USDT, BTC, ETH, BNB, TRX, etc.
- Bank transfer (to verified account details).
How are commissions calculated?
The platform charges a 5% transaction fee per successful order. Sellers can enable Reseller mode to boost sales.
How do I withdraw?
Choose Withdraw, select Crypto or Bank, enter info, then confirm.
How are sellers' tax obligations handled?
The platform only acts as an intermediary providing transaction infrastructure.
Sellers are responsible for declaring and paying taxes arising from their income under Vietnamese law.
The platform does not withhold, represent, or fulfill tax obligations on the seller's behalf.
Which items are prohibited?
Hacked accounts, illegal data, bank accounts, harmful tools, or any content that violates Vietnamese law or third-party
terms.
Are user transactions related to the admin?
Items users list for sale or task postings are transactions between users and are not related to the admin.
The admin does not trade illegal goods. If illegal trading or intentional violations occur, the admin may delete listings
and freeze balances. By selling on this platform, you are deemed to have read and accepted the terms.
Automated delivery?
Yes. Sellers can enable automated delivery and sync inventory.
How do I handle warranty requests?
Go to Sold Orders, Warranty, enter quantity, then the system sends replacement codes automatically.
III. Reseller
How do I become a reseller?
Enable Reseller mode in account settings.
How do I sell as a reseller?
Choose eligible products, get a referral link, share, and the system records commissions automatically.
Withdraw commissions?
Commissions are held for 3 days (escrow) before withdrawal via crypto or bank.
Monthly bonuses?
Yes. The platform runs monthly performance-based bonus programs.
IV. Compliance with Vietnam law - AML & Fraud
Anti-money laundering (AML)
Strictly prohibited:
- Circulating illegal assets
- Concealing the source of funds
- Suspicious transactions indicating money laundering
The platform may hold funds, lock accounts, request identity verification, and cooperate with authorities when necessary.
Fraud prevention
Strictly prohibited:
- Fake orders
- Dispute abuse
- Multiple accounts
- Bots, hacks, or exploiting system vulnerabilities
Compliance with Vietnamese law
Users must not trade illegal goods or violate privacy or personal data.
